Refund Policy

1. Free educational content

The guides and articles on this website are provided free of charge for general educational purposes. As there is no payment for this content, no refund applies to it.

2. Paid items, if offered

If we make any paid product or service available in the future, the terms of sale and any refund conditions will be clearly displayed before you complete a purchase. This policy will be updated accordingly.

3. Your consumer rights

Where you are entitled to statutory rights under applicable consumer protection law, including the New Zealand Consumer Guarantees Act or relevant EU consumer regulations, those rights are not affected by this policy.

4. Withdrawal period

For any future paid digital items, consumers in the EU may have a statutory right of withdrawal within 14 days, subject to the conditions explained at the point of sale. We will always make these conditions transparent.

5. How to request help

• Contact us using the details below or our contact page.
• Include relevant information so we can review your request.
• We aim to respond within a reasonable time, usually a few working days.

6. Contact

Vivghbeautei
Level 5, 57 Willis Street, Wellington 6011, New Zealand
Phone: +64 4 473 8600
Email: online@vivghbeautei.world